Refunds

Last updated 14 November 2026.

How you cancel and get a refund depends on where you bought Premium: in the app from Google Play, or on this website.

Bought in the app from Google Play

Google Play is the seller, so cancelling and refunds go through Google.

• Cancel in the Google Play Store › your profile › Payments & subscriptions › Subscriptions, or at play.google.com. Premium stays on until the end of the period you paid for. Uninstalling the app does not cancel it.
• Refunds follow Google Play’s refund policy. You can ask Google directly from your order history.
• If Google cannot help, email support@tivihero.app with your Google Play order number (it starts with GPA.) and we will look into it.

Bought on this website

Premium is sold by Paddle, the merchant of record, and refunds are made to the way you paid.

Cancelling

You can cancel at any time from Manage subscription on the Premium or Account page. Cancelling stops future renewals. Premium stays on until the end of the period you already paid for.

When you get a refund

• If you are not happy with Premium, ask for a refund within 14 days of a payment and you will get it back in full.
• If you were charged twice by mistake, for example by buying in two tabs, the extra subscription is cancelled and refunded in full.
• A refund ends Premium on that account straight away.

How to ask

Email support@tivihero.app, or use the link in your Paddle receipt.

Your legal rights as a consumer are not affected.