Contact
For help with the app, your account, Premium or your data, email us. A real person reads every message.
We reply within 2 working days.
What to include
- A problem on a TV: the TV’s support code (it looks like TVH-XXXX-XXXX), shown on the TV under Settings › About.
- Your account: write from the email address you sign in with.
- Premium bought in the Google Play app: your Google Play order number (it starts with GPA.).
- Premium bought on this website: the email on your Paddle receipt.
Please never send your provider’s login, password or playlist link. We don’t need them, and they belong on your TV.
TiviHero does not sell channels
TiviHero is a media player and does not provide channels, films or series. For missing channels, the programme guide or your provider subscription, please contact your provider.
Quick answers
- Cancel or get a refund: Refunds.
- Close your account or delete your data: Delete your account or data.
- What we keep about you: Privacy policy.
Postal address
Agathoklis Athanasiou (TiviHero)
Dikomou 46A, 2323 Lakatamia, Nicosia, Cyprus